Providers and the Pandemic: Real Time Experiences Utilizing the Scientific Method to Navigate the Unknown

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While the world continues to experience the impact of the Coronavirus Disease 2019 (COVID19), practitioners of applied behavior analysis (ABA) interventions are left to make crucial decisions with little established guidance. From rendering services in clinics or homes, using technology, supporting families, or retaining employees, providers have had to wrestle with countless variables affecting each choice they make. State and federal laws pertaining to healthcare, essential services, and telehealth have contributed to the complexity providing quality services for families. As the field of ABA has been flooded with resources on topics related to telehealth, discerning the right information to use when making decisions has become even more critical. The following panelists will share their experiences serving families while leading their organizations through this crisis, explore ways to access the best and most evidence-based information, and discuss considerations when documenting and billing telehealth services.

Panelists and Subject Matter Experts:

  • Zahra Haji, PhD, BCBA / Owner – ABX Solutions, LLC
  • Cortney Keene, M.Ed, CAS, BCBA, LBA-VT / Owner – Keene Prospectives
  • Vicki Kroviak, MBA / Chief Executive Officer – Acorn Health
  • Sharyn Kerr, Ph.D, MBA, BCBA-D / Chief Operations Officer – Blue Sprigs Pediatrics
  • Joy Pollard, Ph.D., BCBA-D, LBA / Co-Founder | CEO, Clinical Operations – Behavior Change Institute
  • Michele Silcox, Certified Medical Reimbursement Specialist / Founder – ABA Therapy Billing and Insurance Services and MKS Consulting / President – Behavior Analysis Advocacy Network


  • Megan Miller, PhD, BCBA-D, LBA / Vice President of Clinical Services – LifeTribe #dobetter Movement / Vice-President – Behavior Analysis Advocacy Network
  • Rebecca Womack, MS, BCBA, LBA / Director of Clinical Compliance – Blue Sprig Pediatrics / Executive Director – Behavior Analysis Advocacy Network
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